Your Computer’s Trusted Platform Module Has Malfunctioned [FIXED]
According to a survey, the “trusted platform module has malfunctioned” error always occurs with Office 365 package, especially Outlook and Microsoft Teams. Although the actual reasons for the error are still unknown, we conclude several effective and proven fixes after analyzing extensive user reports on answer.micosoft.com. Let’s try them one by one.
Outlook 2016 with Office 365 account keeps prompting for password. After entering it, an error pops up “Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030. It affects Outlook login only.https://answers.microsoft.com/en-us/outlook_com/forum/all/trusted-platform-module-has-malfunctioned/cec115e3-5201-4aed-90b2-297c5604c1c9?page=4
Fix 1. Check If Your TMP Work Properly
As the error message suggests, this issue is often related to Trusted Platform Module (TPM). It’s a microchip that stores your sensitive information like passwords and certificates. So, you need to check if your TPM is working properly. If not, you can back up your data and clear TPM. Here’s how:
Step 3. Click on Security processor troubleshooting > Clear TPM. Then it will reset your security processor to its default settings.
Step 4. Now, restart your computer and see if the “Your computer’s trusted platform module has malfunctioned” persists.
Fix 2. Enable MFA or Disable ADAL
A lot of users reported that the “computers trusted platform module has malfunctioned” error can be solved by enabling MFA or disabling ADAL. It’s worth having a try. To do so, follow the guide below:
Step 1. Close your Outlook completely.
Step 2. Press Win + R keys to open the Run box, and then type regedit in it and hit Enter. Then click on Yes in the UAC window.
Step 3. In the Registry Editor window, locate the following path via the left navigation bar.
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Step 1. Sign in to your Outlook with your Microsoft 365 email account.
Step 2. Once signed in, go to the Multi-Factor Authentication page and select the checkbox next to the user that has MFA enabled.
— image from https://hk.godaddy.com/
Step 4. Select enable multi-factor auth in the confirmation window.
Fix 3. Disconnect and Reconnect the Work or School Account
Some users found that the error is related to work or school accounts. In this case, you can try disconnecting and reconnecting the account. For that:
Step 4. In the pop-up window, enter your credentials to reconnect the account.
After that, you can relaunch Outlook and see if it functions properly.
Fix 4. Switch TPM On or Off
In addition, you can try switching TPM on or off.
Step 3. Reboot your computer and relaunch Outlook to check if the error gets solved.
Fix 5. Prepare Your TPM
Sometimes the outdated or corrupt TMP 2.0 driver is responsible for the “something went wrong your computer’s trusted platform module has malfunctioned” error. In this case, you can try reinstalling or updating the TMP 2.0 driver.
Step 3. Once uninstalled, reboot your computer, and Windows will automatically detect and install the default TMP 2.0 driver.
If the issue still occurs, you can try updating the TPM 2.0 driver. To do so, you just need to select Update driver in Step 2 and follow the on-screen prompts to complete the update.
Fix 7. Power Cycle Your Computer
Some people reported that the “Your computer trusted platform has malfunctioned” error gets solved simply by power cycling the computer. To do so, turn off your computer completely and unplug the power cable and other peripherals, wait for about 30 seconds and plug the power cable back in, and turn your computer on.
Fix 8. Connect to VPN
Some other people said that the issue can be solved by connecting to a VPN. If there is a VPN in your home or company, you may have a try. Also, you can refer to this guide to set up a VPN on your Windows 10 PC.
Fix 9. Enable TPM in BIOS
If none of the methods fix the “Your computer trusted platform has malfunctioned” error, you may consider re-enabling the TPM in BIOS. Here’s how:
Step 1. Enter BIOS by pressing the F2 or Delete key when the Windows startup screen appears.
Step 3. If the TMP option is missing from BIOS, you need to download the BIOS update from your manufacturer’s website, and then run it and follow on-screen instructions to install it. Once installed, you can enter BIOS again and enable TPM like Steps 1–2.
ABOUT THE AUTHOR
Position: Columnist
Ariel is an enthusiastic IT columnist focusing on partition management, data recovery, and Windows issues. She has helped users fix various problems like PS4 corrupted disk, unexpected store exception error, the green screen of death error, etc. If you are searching for methods to optimize your storage device and restore lost data from different storage devices, then Ariel can provide reliable solutions for these issues.
Originally published at https://www.partitionwizard.com on November 17, 2021.
